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NOIRE WATERS FAQs & CANCELLATION POLICY

  1. Do you provide a captain? Yes, for groups with less than six people. For groups with more than six people (7-9), we provide a bareboating service. We can assist with locating a licensed captain for your time on the water. 

  2. What is the reservation process? Once you make your reservation request on noirewaters.com, we will send the invoice and terms to your email. If we have questions regarding your reservation inquiry, we will follow up via email. Please confirm that your email is correct.

  3. What is the payment schedule? (a) initial deposit: 50% of the total charter fee is due two (2) days upon the receipt of the invoice, which confirms your reservation, (b) remaining balance is due eight (8) days after your deposit is made, and (c) for reservations submitted closer to the date of your cruise (or docked service), we reserve the right to adjust the payment schedule for earlier payment schedule or full payment. NOTE: Your reservation is confirmed once we receive your deposit of 50% of the total cost of the reservation

  4. What is the cancellation policy? There is a three-tier cancellation policy: (a) for inclement weather, (b) cancellation Policy per renters' request, or (c) cancellation Policy due to Noire Waters. NOTE: Please read the full cancellation policy here.

  5. What does Noire Waters provide for the cruise? Based on your selected package, Noire Waters will provide the items listed. Please review the featured packages prior to making your reservations. All packages include water, soda, ice, plates, cups, utensils, napkins, standard cleaning and trash disposal. Email reservations@noirewaters.com if you have questions about what is included in your selected package.

  6. Can we bring food and beverages aboard? Yes, you may absolutely bring your own food and drinks! We discourage red wine and red beverages due to stains. For cruises less than 3 hours, we cannot accommodate large catered foods, only small plates and tapas. 

  7. Is there a sound system? We also have a sound system that has Bluetooth capability to connect your devices for music.

  8. What is the starting/ending location of the cruise? Once confirmed, we will provide the details of your starting location well in advance, which will be in the Washington D.C., Long Island, NY, or Boston area (depending on booked location). The ending location will be the same as the start.

  9. Is there a restroom onboard? Yes, we have a head (bathroom) on our larger vessels. Smaller fishing excursions in Long Island, NY does not have a bathroom onboard.

  10. Is parking available? Street parking and paid parking are available in every location we provide services. We strongly suggest carpooling as parking is limited.

  11. How do I reserve an experience on the water that is not listed? You may select "Curated for You" in the reservation request. Please email us details on how we can help collaborate for your ideal experience.

  12. Are there holiday rates? Yes, during the holiday weekends rates are subject to an additional minimum $100 hourly fee. 

Thank you for your questions!

 

Your inquiries helped create this FAQ. We will continue to update our FAQs as needed.

For unanswered questions, please email reservations@NoireWaters.com.

-The Noire Waters Team

 

CANCELLATION POLICY

 

Cancellation Policy (Three-Tiers)

1. Cancellation Policy due to adverse or inclement weather conditions

a. If the weather conditions do not allow us to cruise during the scheduled time on the day of your reservations, renters may reschedule with Noire Waters for the next available cruise, which will fall on Friday afternoon, Saturday morning or afternoon, or Sunday morning or afternoon. Noire Waters will work with the renters to reserve a new charter, at a new location, or on new dates based upon availability and the renter’s preference. Noire Waters is unable to reschedule days/times that have been previously reserved for other renters. Renters may also request a refund for their reservation amount excluding a 2% processing fee.

2. Cancellation policy per renter's request

a. Full refund: Renters may cancel their cruise ten (10) days prior to their

scheduled reservation for a full refund (e.g., if a renters’ cruise is scheduled for August 11th, they must cancel on or before August 1st for a 100%refund of their total reservation excluding a 2% processing fee).

b. 50% Partial Refund: Renters will receive a 50% refund of their total reservation for cancellations four (4) to nine (9) days prior to their scheduled reservation (e.g., if renters’ cruise is scheduled for August 11th,they must cancel between August 2nd-7th for 50% refund of their total reservation excluding a 2% processing fee).

c. No refund: Renters will forfeit their reservation if canceled three (3) days prior to their reservation (e.g., if renters’ cruise is scheduled for August11th, they will forfeit their reservation if canceled after August 7th).

d. Renters are subject to a 2% processing fee of their total reservation for cancellations.

3. Cancellation Policy due to Noire Waters

a. Renters will receive a full refund if Noire Waters cancels the renters’

scheduled reservation for any reason. Noire Waters may cancel a renters’ scheduled reservation for any reason and a full refund, or a rescheduled reservation may occur.

4. NOTE: To cancel a reservation, renters must email their cancellation to reservations@noirewaters.com. Noire Waters will send any cancellations to the email on file at the time of reservation.

Cancellation
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